Refunds and Returns: Embracing a Customer-Centric Approach
At Toddvisioncentre, our top priority is to ensure a seamless and delightful experience for our esteemed clients. We have meticulously crafted a customer-oriented policy that makes the return process absolutely hassle-free, should you ever change your mind.
Cancellations and order amendments:
If you wish to cancel or modify your order within 12 hours of purchase, kindly reach out to our dedicated support team at firstname.lastname@example.org. We're more than happy to make the necessary changes, such as adjusting the size or product variation, before processing your order.
30-Day Return Window:
Upon receiving your order, you have a generous 30-day window to initiate a return request. Kindly ensure that the item is in its original, unused, and undamaged condition, complete with tags and packaging. Additionally, please provide a receipt as proof of purchase.
Initiating the Return Process:
To kick-start the return process, simply send an email to email@example.com. Please note that returns will not be accepted without prior approval. Once the return is processed and approved, your initial payment method will be credited accordingly.
For any queries regarding returns, feel free to drop us a line at firstname.lastname@example.org.
Shipping Responsibility and Costs:
Please be advised that you will be responsible for covering postage costs, both for returns and exchanges. Any return shipping costs will be deducted from your eligible refund. While we strive to expedite the product exchange process, shipping timelines may vary by region. To ensure the secure delivery of your returned item, we highly recommend using a trackable shipping provider.
Addressing Issues and Damages
Upon receiving your shipment, kindly verify that all items are in perfect working condition. In the rare event of any missing, damaged, or incorrect items, please inform us promptly so that we may assess the situation and take appropriate action.
Lost or stolen order liability:
Toddvisioncentre cannot be held responsible for orders that have been confirmed as delivered by the courier but are later reported as missing or stolen. Consequently, no compensation or replacement will be provided in such cases.
Guidelines for Returns and Exchanges:
To facilitate an exchange, simply return the original item and place a new order for the desired replacement product after we have confirmed your return. Upon receipt and evaluation of the returned item(s), we will inform you of your refund eligibility. Please allow some time for your bank or credit card company to process the refund and reflect it in your account.